Return and Refund Policy

Return and Refund Policy

 

At Enhanceme, we are committed to providing an exceptional customer experience. If you are not completely satisfied with your purchase, we offer a flexible return policy to ensure your peace of mind.

1. 60-Day Satisfaction Guarantee

We offer a 60-day satisfaction guarantee. If you are not satisfied with your purchase, you can return the items within 60 days from the date of receipt for a full refund or exchange.

2. Return Conditions

To be eligible for a return, the product must:

  • Be in its original condition (unused, unwashed, and undamaged).
  • Be returned in its original packaging, if possible.
  • Be accompanied by proof of purchase (order number or receipt).

3. Return Process

  1. Contact Our Customer Service: Before returning a product, please contact us at [contact email] to obtain a return authorization and detailed instructions.
  2. Return the Product: Once your return is authorized, you will need to send the item back to the return address provided. You are responsible for return shipping costs, unless the item is defective or incorrect.
  3. Product Verification: Upon receiving the returned product, we will verify its condition to ensure it meets the return conditions.
  4. Refund or Exchange: After validation, we will offer a full refund to your original payment method or an exchange for another product of your choice. Please note that original shipping fees are non-refundable unless we made an error with your order.

4. Non-Returnable Products

Certain products may not be eligible for return or refund, including:

  • Custom-made or personalized items.
  • Opened or used products (unless defective).
  • Gift cards and vouchers.

5. Refunds

Refunds will be processed to your original payment method within [refund processing time, typically 5-10 business days] after receiving and validating the return. You will receive a confirmation email once the refund is processed.

6. Defective or Incorrect Products

If you receive a defective, incorrect, or damaged product, we apologize for the inconvenience. Please contact us immediately at [contact email], and we will arrange a free return and either an exchange or a full refund. Shipping fees for defective products will be covered by us.

7. Exchanges

If you wish to exchange a product, please contact us for an exchange authorization. We will send the desired product once the return has been processed. Exchanges are subject to stock availability.

8. Questions?

If you have any questions regarding our return policy or need assistance, feel free to contact our customer service team at:
Email: support@enhanceme.com